Refunds & Returns Policy for Room Design
Effective Date: October 2024
At Room Design, we value your satisfaction and are committed to providing high-quality interior decorating services and products. Please review our Refunds & Returns Policy to understand how we handle returns and refunds.
1. Eligibility for Returns
We accept returns for specific products under the following conditions:
- Return Period: Returns must be initiated within 14 days of receiving your item(s).
- Condition of Items: The item(s) must be unused, in their original condition, and in the original packaging. Items that are damaged, used, or altered are not eligible for return.
- Non-Returnable Items: Custom-made or personalized products, as well as items purchased on sale or during special promotions, are not eligible for returns.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Send an email to maxroomace@gmail.com with your order number, a description of the item(s) you wish to return, and the reason for the return.
- Approval and Instructions: Once your return request is approved, we will provide instructions on how and where to send your item(s). Returns without prior approval will not be accepted.
3. Return Shipping Costs
- Customer Responsibility: The cost of return shipping is the responsibility of the customer unless the return is due to a defective or incorrect item received.
- Restocking Fee: A restocking fee of 10% may apply for certain items.
4. Processing Refunds
- Inspection and Approval: Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. This process may take up to 5 business days.
- Refund Method: Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to reflect in your account.
- Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or returned beyond the 14-day window.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at maxroomace@gmail.com.
6. Defective or Damaged Items
If you receive a defective or damaged item, please notify us within 5 days of delivery. We may require photographs of the damage or defect for assessment before providing a resolution.
7. Custom Orders and Personalized Items
Due to the bespoke nature of custom orders and personalized items, these products are non-returnable and non-refundable unless they arrive damaged or defective.
8. Contact Information
For any questions or assistance with returns and refunds, please reach out to our customer support team:
Email: maxroomace@gmail.com
We strive to make your experience with Room Design as smooth and enjoyable as possible and appreciate your understanding of our policies.